|Summary of possible ways of goods delivery and their prices for:|
Osobní vyzvednutí zboží *
* For deliveries over 5000 Kč (free of VAT) 6050 Kč (inc. of VAT) is transport free of charge for this delivery.
|Summary of possible payment methods and their prices:|
Převodem z účtu
V hotovosti při os. vyzvednutí
(orders from 2000 Kč to 2000000 Kč)
Object of the contract
Place of performance
Ordering goods contract
Price and payment
Traffic conditions, postage
Warranty and service
1. General Provisions Up
a) placing an order buyer accepts Trading conditions for supplies of goods declared by the seller. Relations between the buyer and the seller is subject to these terms and conditions, which are binding for both parties, unless the contract expressly stated otherwise. The conditions specify and clarify the rights and obligations of the seller (of the company SKH Sebranice Ltd.) and its customers (buyers) and in its current amended form the content of the purchase agreement (the supply of goods), respectively. It is its integral part.
b) Unless the parties agreed a permanent contract of sale in writing, the seller delivers the goods on the basis of electronic orders and customer specifications (orders received via e-mail) on the form, which is available on the first registration of a customer in an online store.
2. Subject of the contract Up
The subject of the agreement are only items explicitly specified in the purchase contract - order (hereinafter goods). The weights, dimensions, capacity, price, performance and other data contained on the web site SKH Sebranice Ltd., catalogs, brochures and other printed materials are non-binding information, unless explicitly stated in the contract as binding. SKH Sebranice Ltd. (Seller) undertakes to deliver to its customers:
- Faultless goods in accordance with the specifications or features usual for the type of goods
- Complying with standards, rules and regulations applicable in the Czech Republic
- Czech equipped with instruction manuals, warranty certificates and lists of post-warranty repair, if for a given commodity usual
3. Place of performance Up
The place of performance is the warehouse of the seller. When personal collection of goods, the buyer is obliged to store in the dispenser to provide proof of full payment for the goods. When the purchase of goods by a person other than the purchaser is withdrawing person is obliged to prove empowerment buyer, issued in the name of a valid identity card of the authorized person.
4. Ordering goods contract Up
a) The electronic order is to fill all the required data and information. The order is a draft purchase agreement. The contract of sale will not require formal confirmation by the seller, the contract then the actual delivery of goods. Seller may in particular especially more challenging case reserve formation of the contract confirmation.
b) The Seller is depending on the nature of trade (quantity of goods, prices, transport costs, distance, etc ..), always entitled to ask the buyer to authorize the order in an appropriate manner, eg. by telephone or in writing. If the Seller refuses to authorize the order in the required manner, the order is considered invalid.
c) If the parties concluded a long-term framework written purchase agreement, contract electronic order specifies in detail and specifies and is its integral part.
d) permanent customers with whom it entered into a written purchase agreement enjoy the benefits agreed upon signing the contract, respectively. unilaterally offered by the seller after signing the contract on its website.
e) Buyer at the time of receipt of goods in accordance with § 53 par. 7 of the Civil Code. a. is entitled to withdraw from the contract. It can do so without giving any reason within 14 days from receipt of goods. Buyers should return the goods undamaged, clean, with original documentation and, if possible, in the original packaging, in the condition and value of goods they took. Cost of transporting goods back to the seller pays the buyer. In the event that the goods are returned incomplete or damaged, the seller can refund the purchase price reduced by the corresponding amount (in accordance with § 458 paragraph. 1 of the Civil Code. A.).
5. Pricing and payment Up
Bid prices listed on the web site SKH Sebranice Ltd. They are valid at the time of ordering. Prices quoted in printed price list are valid until a new price list. Seller reserves the right to misprints and price changes, in the case of exchange rate changes, significant increase of inflation or significant changes in supply conditions of producers and suppliers of other goods. The purchase price will be paid only by crediting the full purchase price for an individual delivery part to the Seller's bank account or by paying cash in hand of the seller. In the event that any payment the Buyer shall pay the fees for late payment of the value of the outstanding amount of 0.1% per day of delay. The seller retains title to the goods until full payment of the purchase price.
The invoice issued on the basis of the contract between the seller and the buyer is a tax document. Receipt of the goods the buyer is possible only after the full payment, unless otherwise agreed.
The price of goods is increased by the price of transport.
VAT Act Title III, § 9 paragraph 1 letter a)
Taxable transaction is deemed to occur when selling goods under the purchase contract on the delivery date, in other cases the date of receipt or payment of goods, the date on which occurs first, unless stipulated otherwise.
"Goods delivery date" according to the Commercial Code: Chapter II, Section 2, § 412. 1
If the seller is obliged under contract to deliver goods in a certain place, carried the supplies of its handover to the first carrier for transport to the buyer if the contract provides for shipment of goods by the seller.
6. Delivery deadline Up
The delivery period starts from the date of receipt of a binding order subject to receipt of all documents that are necessary for timely handling deliveries. In the event that the goods are in stock, the Seller commits to dispatch or to the carrier within 5 working days. Delivery time will be extended according to the circumstances, if the delay is caused by force majeure or circumstances not caused by the seller.
Most goods are mostly still in stock. Some manufacturers however fail to announce production fallouts or supply delays. If this is an important order, require the buyer from the seller's written order confirmation. If the goods are not in stock or can not be delivered to the carrier within 5 days, notify the seller expected delivery date or offer a comparable product. In this case, however, require approval of the buyer. Delivery time is deemed to be fulfilled in time if the goods are ready in the filling to pass before the last day of the agreed or subsequently agreed delivery deadlines. If the seller is capable of 30 calendar days to send the goods to the customer (pass the first carrier to transport) is obliged to return without delay all funds expended to date on the customer
7. Transport conditions, postage Up
Overview of possible delivery of shipments and prices for:
Personal collection goods *
* For shipments over 5,000 CZK (without VAT) 6050 CZK (incl. VAT) is right for this type of service for free.
Overview of possible payment methods and prices:
By Bank transfer
Cash on axes. pick up
(Orders from CZK 2,000 to CZK 2000000)
Delivery time is 3 working days from delivery to the carrier. The buyer is obliged to goods from the carrier properly, to check the integrity of packaging, number of packages and in case of any defects immediately notify the carrier. Invoice and tax invoice is then enclosed in the package indicated.
8. Warranty, Service Up
The warranty period starts from the date of delivery of goods to the purchaser or end user during the sale. Seller provides a guarantee for the quality and completeness. The goods are delivered with a guarantee of at least 24 months. If the buyer when the goods faults shall always disclose these facts in writing and recommendations without undue delay, but not later than 3 days from receipt of goods.
Complaints sheet must contain the date of delivery, product name, amount, description of defects and a proposal to settle the claim. The seller is obliged to comment on the complaint within 10 days of its receipt.
9. Final Provisions Up
These terms and conditions apply as stated on the website of the seller on the day of sending electronic orders at that time, unless the parties agreed otherwise in writing. In permanent contractual relationship (if it is in writing signed framework purchase contract) the purchaser is entitled to withdraw from the contract if, after signing a contract for a substantial change in circumstances. Sends an order after the date on which the change of conditions, pay that agrees with the change. The resignation is effective upon its receipt to the seller, but not to the consignment has been handed over to the carrier. By sending electronic order buyer accepts all the provisions and conditions in force at the date of sending the order, as well as the day of sending orders in force the price of ordered goods (including any. Dispatch and transportation costs) mentioned in the price list on the website, if not in particular case clearly states otherwise. Sent order (draft contract) buyer for the period specified for delivery of goods irrevocably bound. Participants explicitly within the meaning of the provisions. § 262, paragraph 1 of the Commercial Law, agreed that unless the conditions expressly stated otherwise manage their rights and obligations of the Commercial Code, in particular its provisions. § 409 et seq ..
Prague, Section B, Entry 8501 (hereinafter referred to as "SKH Sebranice s.r.o" or the "Seller").
I. General Provisions
Complaints Procedure has been prepared in accordance with the provisions of Law no. 89/2012 Coll., Civil Code (hereinafter the "NOZ") and Act no. 634/1992 Coll., On consumer protection, as amended (the "Act") applies to consumer goods (the "goods") for which the warranty period is exercised the right buyer from liability for defects (hereinafter "complaint").
Complaints procedure is an integral part of the Terms and Conditions. By concluding the purchase contract the buyer agrees to the Terms and Conditions and with the Complaint Rules and confirms that he is familiar with them properly.
Customer online store SKH Sebranice is either a buyer-consumer as defined in § 2 para. 1 point. a) Act no. 634/1992 Coll. Consumer Protection (hereinafter "Buyer-consumer") or buyer-entrepreneur, at the conclusion of the contract and acting within their business (hereinafter "Buyer-entrepreneur"). Buyer-consumer and business-buyers are hereinafter collectively referred to as the "buyer".
The seller at the conclusion of the purchase contract is in the course of their business. The seller is a businessman who, directly or through other business supplies products or services to the Buyer.
II. Seller's liability
Seller is responsible that the goods on delivery no defects. The seller is liable in particular that when the buyer took the goods:
thing has qualities that the parties have agreed, and the absence of agreement, such qualities by the seller or manufacturer has described or which buyer expected given the nature of the goods and based on advertising they carry,
the thing fit for the purpose which the seller says its use or to which this kind of thing normally used,
item corresponds to the quality or the implementation of the agreed sample or template, if it was quality or performance determined in accordance with the agreed sample or model,
the thing in the right quantity, measure or weight and,
thing meets the requirements of the legislation.
Goods is attached to an invoice, and to some products warranty. Unless the goods supplied warranty card, used for complaints receipt.
III. Rights from liability for defects Goods
Obvious damage to goods or packaging when delivering the necessary
IV. Warranty period
Buyer-consumer is entitled to the right of the defect, which occurs in consumer goods, while twenty four months from receipt of goods. When manifest defect goods within six months of receipt of the Buyer-consumer, it is considered that the product was defective at the time of receipt, unless proven otherwise. In the case of the purchase of second-hand goods, the period for exercising the rights of defective performance 24 months. For Buyer-entrepreneur, the warranty period of twelve months.
The warranty period starts taking over Buyer. The warranty period is extended by a period during which the goods were repaired. In the case of exchange of goods within the warranty continues the original warranty period.
If the purchased goods put into operation other than Seller entrepreneur, the warranty period starts from the day of placing goods into operation if the buyer ordered commissioning no later than three weeks from the receipt of the matter and properly and timely provided to perform services necessary cooperation. Date of putting goods into operation indicated in the document on placing goods into operation, which will receive a buyer. The beginning of the warranty period was postponed only if they met all the conditions listed above. If not met any of them, the warranty periods run from the date of the takeover.
V. Rights from defects in goods
Does not matter if the properties referred to in Article Seller's liability, the Buyer-consumer demand as well as supply of new goods free of defects, unless it is due to the nature of the defect disproportionate. If the defect affects only parts of Goods, the Buyer-consumer require a replacement of the components, if this is not possible, it may withdraw from the contract. If, however, due to the nature of the defect disproportionate, especially if you can remedy the defect without undue delay, it is a minor breach of contract, in which case the buyer-consumer is always right to exclusively free remedy repair things.
Right on the supply of new goods or replacement parts Buyer has-consumer and in the case of removable defects if the thing can not be properly used for recurring defect or for a larger number of defects. In this case, the buyer-consumer is entitled to cancel the contract. For recurring defect after repair the same defect shall be deemed to be under warranty for at least twice removed and which recurs. If the goods at the time of the complaint before applying repaired at least three different removable defects, it is considered to suffer from a larger number of defects.
If the Buyer-consumer withdraws from the contract or to invoke the right to deliver new goods free of defects, the replacement of its parts or repair services, may request a reasonable discount. Buyer-consumer has the right to an adequate discount in the event that the Seller can not deliver new goods free of defects, replace the part or Goods repaired and if the Seller fails to remedy within a reasonable time or if the remedy acted Buyer considerable difficulties - consumers.
Right from defective performance of the Purchaser shall not be paid unless the Seller Buyer before the goods are warned that the goods have a defect, or if the buyer itself caused the defect.
Buyer-consumer is entitled to rescind the contract in all cases referred to in NOZ and laws. The withdrawal is effective against the Seller at the moment he is handed over or delivered a statement on the Buyer-consumer about the withdrawal, if all legal conditions under §2001 et seq. NOZ In case of cancellation of the contract is canceled from the beginning, and the parties are obliged to return everything and get on that basis provided.
In case of withdrawal, the Buyer is obliged to return the goods to the Seller complete, including all accessories.
If a defect in the goods, which were sold as used or were sold at a discount, reflecting its lower quality at the time of sale, the Buyer-consumer instead of the right to exchange goods entitled to a reasonable discount.
VI. complaint settlement
Purchaser-consumers must be a complaint, including the removal of defects resolved without undue delay, within 30 days of the claim, unless the Seller and Buyer-consumer agree on a longer period. The deadline for settling a claim starts on the following day after a claim in accordance with the provisions. § 605 NOZ. After this period, the Buyer-consumer accorded the same rights as if it were a fundamental breach of contract. Period of 30 days is not binding on the Buyer-entrepreneur.
Buyer-consumer may be the result of a complaint itself interested at all facilities where the claim asserted or on its customer phone line.
The buyer must provide the seller, or authorized repair all assistance to verify the existence of the claimed defect and to eliminate (including testing or dismantling of the product). Buyer when a complaint is obliged to deliver goods clean in accordance with hygiene regulations and general hygienic principles including all parts and accessories.
The buyer is obliged to deliver goods to the complaint procedure is complete. We also recommend adding a copy of the sales receipt, a detailed description of the defect and full contact information (address, phone, e-mail). In the event that the Buyer fails to deliver goods and complete its completeness it is necessary to determine the existence of defect and / or to eliminate, time limit for handling complaints begin until delivery of the missing parts.
Seller upon receipt of goods to the complaint procedure is not responsible for data and information Buyer, which are stored on hard drives, memory, and other information media that are part of the assumed Goods for complaints, nor for any loss of such data and information.
When making a claim receives written confirmation of the buyer - a complaint report, which he used as evidence when settling a claim. The buyer is obliged when drafting the complaint protocol to include all the required information, the completeness and accuracy of the complaint confirms signing the protocol. The claim report information when the claim is filed, what its content is, what method of claim handling the Buyer-consumer required. If the Buyer-consumer product in the complaint proceedings sent a courier receives a complaint report by e-mail.
During any visit by a service technician buyer (eg. In the repair of large kitchen appliances) need to be drawn up a protocol of defects or form their removal. Without such a protocol is not a technician visit should be considered.
Buyer-consumer is entitled to reimbursement of reasonable expenses to claim, while these costs are perceived as low as possible. These include the postage for sending the goods claimed. The buyer-consumers for reimbursement of those costs must request without undue delay, but not later than one month from the deadline for exercising rights of defective performance.
VII. Refused admission to a complaint
Seller is entitled to refuse to accept goods under complaint, if the goods are soiled or contaminated its components.
Seller is entitled to reject a complaint goods also if the goods are not transferred in accordance with hygiene regulations and general hygienic principles.
For reasons of safety when transporting goods and other manipulation of the Seller is entitled to reject a complaint goods also in the event that it is not removed from the engine oil and gasoline.
VIII. Pick up goods from warranty repairs
After settling the claim the Seller informs the buyer either through SMS, e-mail or telephone. If the goods were sent by carrier service, will be handling sent to the buyer's address.
Seller shall deliver or transmit, to the Buyer a written acknowledgment, stating the date and method of settling the claim, confirmation of repair and duration of the complaint, or justification for rejecting the claim.
In case of failure to collect the claimed goods from warranty repairs within two months from the expiry of the warranty repair was handled, the Buyer shall pay the storage fee of CZK 50 for each day of delay in lifting the goods.
When dispensing goods after settling the claim, the Buyer is obliged to submit the documents received on receipt of goods to the complaint, eventually. They must prove their identity.
The Complaint Rules become effective on April 22, 2015 and supersedes all previous versions. Changes claims procedure reserved.
Politics Return and Refund
1. The period for withdrawal expires after 14 days from the date of receipt of the goods (date of delivery of consignments), and in the case of consignments which are delivered separately or in part, from the receipt of the last section.
3. To exercise its right to withdraw from the contract must inform SKH Sebranice s.r.o, of its decision to withdraw from this contract unequivocal statement.
4. To maintain the term of withdrawal is sufficient to send the information concerning the exercise that you have, withdrawal from smlovy before the deadline for withdrawal.
6. In the event of termination of this contract, we pay you immediately any payments that we received from you, including the costs of delivery of goods (excluding additional costs resulting from your chosen method of delivery other than the cheapest common mode of delivery offered by us, and in any event not later within 14 days from the date in which you inform us of the decision to exercise the right to withdraw from this contract. Repayment is performed using the same methods that you used for the original transaction, unless you strongly agree with another solution; in any case there will be no additional charges as a result of the refund.
7. we can delay the refund after receiving the case, or if you prove that you have sent back the goods, whichever occurs first.
8. Return of goods sent to the address mentioned in point 3 immediately, and in any case not later than 14 days from the date in which you inform us of withdrawal from this contract. The deadline is preserved if the goods send it back before the expiry of 14 days. You will have to bear the direct cost of returning the goods.
* It is recommended to return the product label and the container to reduce the possibility of damage to the goods during transport.
Valid from December 20, 2015